SHIPPING AND RETURNS
DELIVERIES
We use Royal Mail services, our standard service costs £3.95 or free if the UK if purchase over £40 is made. Should there be a delay or issue with your delivery, please contact boutique@taketimelondon.co.uk for help in resolving the problem.
UK CUSTOMERS
Standard Delivery (2-5 days) - £3.95 or free shipping when you spend £40 or more.
RETURNS
We're pleased to inform you that any unopened product can be returned and fully refunded or exchanged within 14 days of purchase with proof of purchase.
You can return your order in the following ways:
- Mail your items back to us at Take Time London, 21 Church Road, Wimbledon Village, SW19 5DQ, clearly labelled with Goods To Be Returned and including your Returns Authorisation Number.
- Return to store drop by our store at Take Time London, 21 Church Road, Wimbledon Village, SW19 5DQ with your order receipt and we'll happily offer you a refund or exchange.
IMPORTANT INFORMATION ON RETURNS:
If you wish to return your item and receive a full refund, items need to be posted/couriered back to us within 14 days of being purchased, or you can return your order in store. Subject to stock availability, we can exchange items that are returned to us within 14 days of being purchased by you. Please advise us upon receipt of your purchase if you wish to a refund or exchange and allow 1-2 working days for this to be processed. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted within 1-2 working days.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we at Take Time London take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting boutique@taketimelondon.co.uk about the fault. Returns of faulty goods must be returned to us within 14 days of purchase.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note refunds to Debit/Credit Cards normally clear in 1/2 days. Refunds can take up to 30 days and are subject to Stripe refund regulations. Take Time London credit notes are valid for 6 months from the date of issue and can be redeemed in the boutique in Wimbledon Village.
Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been opened and / or used. If any item is delivered faulty we should be notified on the day of opening.
